K-market Avisory and Order Guidelines During Quarantine Period
In light of the implemented quarantine period within Luzon especially Metro Manila, we will comply with the guidelines and precautions given by the government and our partner couriers.
During this period, our customers’ and employees’ safety are our top priority. For the meantime, please expect the following:
We continue to accept orders through the following: • New orders may be shipped through via Courier Pickup You may book with Lalamove or Grab Express after you settle payment for order and receive a “Reday for Pickup” email notification.
• You may also try our Pabili Pickup service upon check out Place your order first, after receiving “Ready for Pabili Pickup” email notification, you can now book your chosen courier. Select Grab Pabili or Lalamove Purchase on the courier’s app to avail their COD feature. You rider will be the one to pay first upon pick up then you will pay your rider upon delivery at your doorstep.
• Cash on Delivery on selected areas nationwide has now resumed Great News! COD is back – applicable for on hand orders fit from small up to large pouch NOTE: For outside Metro Manila orders kindly read the following limitations: 1. (1) One Liter per Order Only. Several bottles are allowed as long as it will NOT exceed the maximum(1) One liter per transaction. 2. Fragile and Frozen items are NOT allowed for this delivery.
* Standard shipping/delivery via our partner courier (ELTM) is currently disabled until further notice. We will provide more updates regarding this matter.
Rest assured that we’re continuously monitoring the situation so we can work on how we can continue the business and its logistics. We are asking for your patience and consideration.
We support the fight against COVID-19. We want you to stay at home as much as possible! You may send us a message on our Facebook page for any inquiries and concern.
1. For first time buyer, please create an account. But if you are an existing customer, please do log in to your account.
2. First step is to select the items you wish to order. Click the item image and it will redirect you to the item description.
3. Click how many quantity you need then add the item to your cart. Click the Cart icon on the upper right to check out.
4. After reviewing your cart click “Proceed to Checkout” button.
5. For first time buyer, you may need to fill up the billing details and choose a payment method. Once done, click “Place Order” button and wait for your order number.
6. K-market will send you a confirmation email notice once your order is completed.
Are on hand and pre order items can be checkout at the same time?
No. You need to separately checkout on hand and pre order items.
If I ordered pre order, when can I expect it to arrive?
Kindly refer to the blue estimated time of arrival badge on the product posting, indicating the number of days of product arrival. Estimated time of arrival indicated is from Korea Port to Manila Port only. Please allocate more days for Custom Release of Shipments.
* Place your order to our website or Kmall app first, take note for onhand and preorder in cart will not proceed to check out together. Kindly separate order from onhand to preorder
* After receiving order confirmation, please settle the 50% down payment within 48 hours to secure your stocks and send the proof of payment to our email firstname.lastname@example.org, you will receive payment confirmation after
*Full payment is a must on your 3rd week from date of purchase and send your proof of full payment to our email email@example.com, you will receive payment confirmation after
*You can check Arrival of item in the badge of the item in our website. Once it arrived, please wait until you receive an email update that your order is ready for pick up/delivery.
*Order(s) can be released only once full payment has been settled.
What are the modes of payment?
You can send your payment via online bank transfer or deposit (BPI and BDO)
* To avoid hassle when sending payment, enroll our account to your online bank account with our email address.
Here are the links on how to enroll third party accounts in online banking:
Cash on delivery is available for selected Metro Manila areas. Pay the total amount of your order plus shipping fee upon the delivery of rider.
Send us a message through K-market Bangladesh Facebook page https://www.facebook.com/Kmarket3007/ then ask for the reference number, we will send it to you by replying to your message or thru your provided mobile number.
How to know if payment is confirmed?
Send your proof of payment to firstname.lastname@example.org and indicate order number you are paying for then wait for the confirmation via email.
When should I send my payment?
For On hand: Please settle your payment within 48 hours upon checkout to avoid order cancellation.
For Pre order: You must settle the 50% down payment within 48 hours upon check out and settle the full payment on the 3rd week from the date of down payment.
I forgot my username or email address, how can I log in?
You can earn 1% rebate on selected items. Rebate will be sent to your account through K-market points. You can earn points every time you successfully place an order and earned points can be redeem on your next order.
How to track order status?
Log in to your K-market account and click “My Account” and tap the “View” button on the order number you wish to track. You may also check your email as we send an update regarding your order through your registered email address.
What are the delivery options?
For the meantime until further notice, within Metro Manila you may receive your order through
K-market Rider with Cash On Delivery payment method available for on hand items.
Pick up via Lalamove or Grab *Booking and fee will be settle by buyer, please send us a direct message to K-market Bangladesh Facebook page to schedule a pick up request. *Sending of request must be 2 days before pick up date
How long is the delivery period?
For on hand items, expect the order within the given period below. Same delivery period apply for pre order once items arrive from Korea.
Within serviceable areas in Metro Manila (K-market Rider): 2-3 days
How would I know my shipping fee?
Upon checkout, the system automatically calculates the shipping fee based on weight and dimension.
In case that there is excess or balance in shipping fee, we will communicate with you thru your registered email address or mobile number as soon as possible.
How does Cash-on-Delivery (COD) work?
We offer Cash-on-Delivery (COD) for selected Metro Manila areas applicable for on hand items only.
K-market Rider will get in touch with you confirming your order and address details before the delivery.
Due to Community Quarantine, we’ll try our best to deliver on the following areas
Caniogan Green Park Kapitolio Manggahan Maybunga Ortigas PO Pasig CPO Pinagbuhatan Rosario San Joaquin Santolan Sta. Lucia Ugong Eisenhower-Crame Greenhills North Greenhills PO San Juan CPO Ayala-Paseo de Roxas Bangkal Bel-air Cembo Comembo Dasmarinas Village North Dasmarinas Village South Forbes Park North Forbes Park South
Fort Bonifacio Naval Stn. Fort Bonifacio (Camp) Greenbelt Guadalupe Nuevo Guadalupe Viejo Kasilawan La Paz-Singkamas-Tejeros Legaspi Village Magallanes Village Makati Commercial Ctr. Makati CPO + Buendia Ave Olympia & Carmona Palanan Pasong Tamo & Ecology Vill Pembo Pinagkaisahan-Pitogo Pio del Pilar Poblacion Rembo (East) Rembo (West) Salcedo Village San Antonio Village San Isidro San Lorenzo Village Sta. Cruz Urdaneta Village
Valenzuela, Santiago, Rizal Manila Bay Reclamation Mall of Asia Complex (MOA) Pasay City CPO – Malibay PICC Reclamation Area San Isidro San Jose San Rafael San Roque Sta. Clara Villamor Airbase Intramuros Malate Paco Pandacan Port Area (South) Quiapo Sampaloc East Sampaloc West San Andres Bukid San Miguel San Nicolas Sta. Ana Sta. Cruz North Sta. Cruz South Sta. Mesa
*We’ll continously update the list depending on K-market Rider’s feedback in attempting to deliver to those areas
*Cut off for sending pick up request is every 2pm from Mon-Sat. Only confirmed order number(s) will be allowed to pick-up. Any additional order number beyond the given time will automatically move to next day.
What do I need to do if I receive a damaged, defective, expired, wrong item?
In the unlikely event that you have receive either a damage, defective, expired or wrong item, please send your concern at our Facebook page to give an immediate action.
Please attach the pictures of the item with the description of the trouble you are experiencing and we will be happy to assist you as soon as possible.
Do you accept refund?
As most of the items in K-market are fast moving in Bangladesh, there are small possibilities that your order may be declared as Out Of Stocks (OOS), in the case of OOS we will refund your payment. We may refund thru BDO or BPI or we may credit the total amount of OOS items that you wish to refund thru your Kmoney, which you can use as funds for your next purchase.
What’s your refund/refund policy?
Returns, refunds, and exchanges are subject to the following conditions:
Products valid for returns or exchanges are only those received with defect or damage due to manufacture’s faulty. Upon thoroughly investigation, products that are confirmed defective can be returned or exchanged within only 7 days upon receiving your order.
We may refund thru BDO/BPI or we may credit the total amount of OOS items that you wish to refund thru your Kmoney, which you can use as funds for your next purchase.
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