If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us immediately to our helpline/Chat-box. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
Please note that some products are not eligible for a return if the product is “No longer needed”
Please note that you should keep and be able to provide proper documentations and proof about your return/refund claim (i.e. unboxing video, receiving invoice, etc.).
Please make a note that K-food products are non refundable.
The product must be unused, unworn, unwashed and without any flaws. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
The product must include the original tags, user manual, warranty cards, freebies and accessories.
The product must be returned in the original and undamaged manufacturer packaging/box.